Manager - Process Excellence

Lakshya Recruitment Solutions Private Limited
  • Pune
  • Confidential
  • 7-12 years
  • 23 Jun 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Responsibilities :

Should be able to demonstrate quality concpets, methodologies, tools, analytics & differentiate Organization at the highest level
Exposure and domain knowledge on specific Healthcare Offering will be preffered
Should have exposure in managing large multi geo projects, using specific CI methodoligies like Six Sigma, Lean
- Application of Lean / VSM methodology and tools
- Aplication of Six Sigma methodology and tools
Be able to lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs
Participate and assist in Baselining and Due-deligence exercises
Strong communicator and should be able to Conduct Group discussion/One to one interview with stakeholders
Role requires to support USA processes and Late evening/ Midnight working would be a daily feature
Role might involve travel, so the candidate should be open to same.

Skill Set:

Lean & Six Sigma Certified - Black Belt Certified & GB Certified is must
Excellent Communication Skills, should be able to sell solutions, conduct group discussion, interviews with Client
Expertise in Minitab, should have working knowledge
Good Presentation Skills
Strong Analytics Skills (Calculation of the CBA for the Projects)
Problem Solving Skills
Should be able to work independently with least amount of supervision for assigned tasks
Active team player who is open to giving and receiving input/feedback
Strong Interpersonal Skills

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