Manager - Blackbelt, Six Sigma Reengineering/ Kaizen - MNC

Search Light Consultants
  • Hyderabad
  • Confidential
  • 3-8 years
  • 24 Jun 2015

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description


High priority (i.e. cross functional, high impact) Kaizen events and DMAIC projects.
General duties to support and improve the TAM ACES program locally and globally as part of WW TAM ACES


Execution of WW TAM ACES Strategy
Creation and maintenance of local ACES Issues Pipeline (list of all currently known seller impacting process issues identified by VOC or VOA)
Review, categorization and prioritization of global ACES Issues Pipeline entries and improvement project opportunities, identified on Services owned websites (i.e. Help Pages, Seller Central, and YUMA)
Local project pipeline consisting of regular scheduling of new projects - with local resources assigned - by HQ and local management, including NPT (Non Production Time) planning and preliminary impact/benefit calculations
Improvement phase of local projects (project team soliciting SDE input & feedback, preparing IT development requests for IT sprint, and checking for relevant off the shelf solutions from internal and external sources)
Evaluation of completed projects from WW TAM ACES for local relevance by local management team, make recommendations, and support implementation.

Candidate Profile

BE / MBA from Premier Institutes like IIT / IIM, etc having 3+ years of experience in driving Six Sigma / Kaizen projects.
Kaizen event experience. Data mining experience via SQL DB queries, etc
Statistical analysis experience using a statistical software package, such as JMP or Minitab
Lean Six Sigma, Green Belt or Black Belt (preferred) certification
Data mining experience via SQL DB queries, etc. Should be flexible for shifts.

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