Manager - SMS Services (Delhi Uidai Aadhaar Project)

NISG ( National Institute For Smart Government)
  • Delhi
  • Confidential
  • 6-11 years
  • 04 Sep 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Job Profile

Monitor operations of SMS and USSD services.
Analyzing the process data and MIS reporting.
Analyze queries and complaints/grievances from residents and Civil Society organizations and suggest resolution.
Partner with the teams working on Enrolment, Biometric Verification, and Logistics to build an integrated process incorporating needs of all the stakeholders.
Define efficiency and effectiveness metrics and setup adequate backups and disaster recovery systems for the above.
Identify and build network of Service Providers who will partner with the UID to deliver the above processes.
Coordination with other departments for Aadhaar related services.
Other related works assigned by UIDAI.

Minimum 6 years of experience in inbound/ outbound SMS and USSD Services, SMPP platform, SMS gateway and data analytics related to these.

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