Address Resident grievances related to end to end activities of enrolment and authentication, ensure resolution in co-ordination with the concerned team (technical/business), communicate within the prescribed time frame.
Work on the set of complaints, segregate based on the risk levels and ensure remediation.
Examine various scenarios, design solutions, create SOPs and ensure execution by various teams.
Bring out regular progress assessment reports with qualitative inputs and flagging off any deviations/ issues that would need to be looked into by the higher authorities
Work very closely with internal and external teams on enrolment and authentication issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.
Assist in any other work incidental to the resolution of grievances, preparation of education material