Manager - Global Helpdesk - IT Infrastructure/ NOC

IRIS Corporate Solutions Private Limited.
  • Delhi
  • Confidential
  • 10-13 years
  • 09 Sep 2015

  • Project/ Program Management IT

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

- Manages the everyday tasks for Global help desk 24x7 support process and Tier 2 India process

- Work closely with Global Infrastructure and NOC teams

- Keep regular contact with the business and the needs and keep communicating to the GHD the need for change/ process modification

- Helps business with regular updates and MIS/ reports

- Works closely with the Supervisors and Managers to manage the Engineers and upscale the output quality

- Researches, analyzes and establishes best practices that span all disciplines across the IT infrastructure architecture and development spectrum appropriate to Encore.

- Develops, manages and maintains project plan and related documentation based on scope and available resources.

Only NCR candidates are eligible to apply for this role .

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