Manager - Planning & Forecasting

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • Confidential
  • 6-11 years
  • Views
  • 12 Oct 2016

  • Planning

  • BPO/ ITES/ Call Centers
Job Description

Major purpose of the job:

Define, Develop, Build the Forecasting & governance model for Inbound contact center Operations

Coordinate with suppliers to ensure timely inputs are received (stake holder management) for service planning

Build Business Plan, Annual Operation plan, 90days rolling, 30days and Intraday forecast

Understanding of various model like ARIMA, Multiple regression, Holt Winter, Time Series Etc.

Managing & coordinating with both internal and cross-functional organizations, communications & timely information dissemination to the team & Stakeholders

Conduct trend analysis and problem solving which includes identifying issues, structuring problems and enhance existing forecasting model

Establish coaching relationships within the team and develop skills of the team members

Competencies/Skill sets for this job

Planning Forecasting Operations

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About Organisation

2COMS Consulting Pvt. Ltd.