Major purpose of the job:
Define, Develop, Build the Forecasting & governance model for Inbound contact center Operations
Coordinate with suppliers to ensure timely inputs are received (stake holder management) for service planning
Build Business Plan, Annual Operation plan, 90days rolling, 30days and Intraday forecast
Understanding of various model like ARIMA, Multiple regression, Holt Winter, Time Series Etc.
Managing & coordinating with both internal and cross-functional organizations, communications & timely information dissemination to the team & Stakeholders
Conduct trend analysis and problem solving which includes identifying issues, structuring problems and enhance existing forecasting model
Establish coaching relationships within the team and develop skills of the team members