Manager - Operations

Altisource Portfolio Solutions
  • Mumbai
  • Confidential
  • 8-12 years
  • 18 Jun 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Manage and improve marketing strategies for the sale of properties
Interact directly with investor and take/follow direction as requested
Define appropriate controls on the process to ensure that business objectives are met. Define requirements in detail to ensure that the technology solution meets the "improved efficiency" needs
Analyze and evaluate monthly performance based on identified timeline and quality performance goals
Facilitate improving performance through proactive communication and coordination of corporate goals and objectives within the REO sales network
Drive operational effectiveness through the entire asset management process by creating whitepapers and training material and driving the same in the operations
Proven ability of process optimization by identifying bottlenecks, sequential and parallel processes, costs vs. benefit analysis. Ability to translate findings into operational initiatives and drive them to completion
Maintain Quality and Compliance standards for the team
Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals
Improve REO timelines and quality i.e. time taken by the asset through the asset disposition process
Improve overall liquidation to meet the organization goals
Enhance Recruiting, Training and BU Floor Transition processes to increase pull through of right candidates, improve first six month retention and improve first six month staff performance in Asset Management
Identify and communicate opportunities for process and performance improvement
Coordinate with Real Estate Services operations to identify and implement process improvement initiatives

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Altisource Portfolio Solutions