Manager Operations - International BPO

Prasha Solutions Pvt. Ltd.
  • Gurgaon
  • 10-11 lakh
  • 7-12 years
  • 30 Mar 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

*Responsible for SLA delivery,resources, sets goals, carries out strategy from Executives & client on a day to day basis; reporting responsibilities, escalation & communication plan.
*Identify & drive continuous improvements & initiatives in process.

*Should be a graduate with 7+ years of experience in BPO Operations (Voice) with at least 4+ years of work experience as a People Manager.
*Should be responsible for a span of at least 75 FTEs in his previous role.
* Should be open for night shifts.

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Prasha Solutions Pvt. Ltd.