Manager - Pursuits(Q & Q Research)

Anri Solutions
  • Gurgaon
  • Confidential
  • 8-11 years
  • 22 Sep 2015

  • Operations

  • KPO/ Analytics
Job Description

Job description-

* Manage a team of 15-25 people* Performing Qualitative and Quantitative account business development support* Measure, monitor and improve client service by guiding team members and driving excellence in service delivery* Focus teams on the key priorities while managing several medium to large size projects* Ensure that team members deliver quality service as per client's needs and priorities* Ensure smooth service delivery* Partner with internal and external clients to improve processes* Work with project leaders to analyze resource needs and gaps across locations, and devise alternative ways forward.* Assign people to projects based on their skills, career goals and client's expectations* Produce assignment budgets and timetables, and manage delivery against them* Provide team members with accurate and useful guidance in technical areas of high risk and complexity* Act as a counsellor for team members* Participate in goal setting, performance appraisal and management of counselees* Identify L&D requirements of counselees

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Anri Solutions