Manager - Call Centre/ Incident Management - Day Shift

Angel Jobs
  • Mumbai
  • Confidential
  • 8-10 years
  • 269 Views
  • 31 Mar 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

The Call Center Manager manages the call center operations & needs to ensure every individual working in the call centre knows his/her role towards the operations,Manages the MIS Team who are responsible for sending various internal reports.
Any Graduate with PG Diploma / MBA,Working knowledge on Quality Management, Process Improvement techniques, Six sigma process knowledge,8-10 Yrs.of work experience in managing the Call Center / Incident Management team.


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