Manager - Transitions & Consulting

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 7-10 years
  • 217 Views
  • 25 Aug 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Job Role:

Process assessments (Due diligence), Process Mapping, solution design, RFP/RFI responses, Migrations, project management, risk assessment and mitigation, client management and Deliverables, Including IT, People, Technology, Service delivery, Internal Controls, Process evaluation and Consulting.
Designing the approach as per the client/process requirement for HR Service Delivery.
Managing People, Process and Performance to Ensuring that all process and procedures are

continually reviewed, improved and changes communicated for effective implementation.
Managing multiple teams onsite and offshore.
Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.
Supporting Sales, Presales for the domain, Coordinating and analyzing the bid management process, RFP. S / RFIrsquoS as per the desired / targeted project/opportunities and Strategy.
Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services, operations, and delivery.
Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

CTQs

7-10years of experience
Experience of managing large customers
Should have experience in at least implementing 2-3 ERP/SAP/HRMS database related projects (functional expertise)
Should be able to interpret requirement from customer to an executable product
Should be able to drive projects related to change management
Exposure of handling P&L accounts. Should understand revenue/productivity numbers


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