Manager - Grievance and Customer Service

Career Landmark Placement Services
  • Mumbai
  • 10-13 lakh
  • 3-8 years
  • 26 Jun 2015

  • Senior Management-Operation

  • Insurance
Job Description

To establish and manage a high quality team which resolves customer Grievance, informs the organisation regarding areas of service improvement and supports quality assurance sustenance.
Development of techniques for complete incident management
Candidate with 2-3 yrs prior Grievance handling & Customer Service experience in the Insurance industry is preferred.
Candidate need to have Analytics based predictive identification of untagged failures/sources (potential recovery cases) and recover

Competencies/Skill sets for this job

Customer Customer Service Grievance Quality Insurance Sustenance Recovery

Job Posted By