Responsible for Quality Management for all Client engagements (Voice & Data).
Ensure timely and effective Transactional Quality Management for all new and existing processes.
Drive VOC actionable across the team and maintain/improve the scores and Drive inputs from VOC for improvements.
Control & Business Processes: Maintain Internal the Quality Management system for the Clients
Adhere to compliance to Quality standards (ISO, COPC etc)
Root Cause Analysis on Customer VOC
Lead & be a part of YB/GB Projects.
Experience into Transactional Quality
Knowledge of the Quality function, process and Tools.
Ability to use the desktop computer systems and MS Office.
Problem solving skills.
Strong Analytical skills.
Conflict resolution skills.
Coaching and Feedback ability.
People management skills.
Good written and verbal communication, proficiency in English language.
Prioritization and time management skills.