AM - Eservices

Kelly Services
  • Chennai
  • 10-11 lakh
  • 5-10 years
  • 13 Jul 2015

  • Operations

  • IT/ Technology - Software/ Services
Job Description

Job Purpose:
Work as part of an eServices centralized India team supporting regions in the planning, execution of eRFx deliverables including RFI, RFQ, RFP and eAuctions
eServices / Contracts specialists will also be accountable for Contract Utility Management. Adhering to strict Risk & Controls procedures to upload all contracts into the global Citibank tool eSourcing
Work in partnership with both country sourcing managers and regional category managers in the strategy of their initiatives providing expert advice on maximizing eRFx tools including eAuction
Using eRFx tools eServices / Contracts specialists will ensure sourcing managers are equipped to maximize efficiencies and saves through training and analysis of sourcing events
The Global eServices network can provide support and coverage for events globally
Provide standardized global metrics across regions/countries/categories
Job Responsibility:
Works as part of a team to deliver end-to-end support to sourcing managers and business across India to include planning, execution, analysis to eRFx events through to full Contracts management support
eServices specialists must adhere strictly to the desktop procedures and contracts checklist to ensure full governance and mitigate any risk to contracts in eSourcing
Specialist will deliver end-to-end solutions to sourcing events with early engagement to the sourcing cycle:
o Partner with Sourcing Managers to develop strategy and manage end-to-end eAuction events
o Provide advice and training to Sourcing Mangers and Suppliers during the process
o Execute and manage live eAuctions on behalf of the Sourcing Manager
o Provide analysis of results tailor made to Sourcing Managers requirements
o Provide latest Auction Industry trends and best practices to keep Sourcing Managers informed
Contracts Utility Management:
o The Contracts Management teams are responsible for the control and governance of all contracts generated by either the Sourcing Managers or the Business
o Full compliance is required via a comprehensive checklist before any contract is uploaded to eSourcing including CASP registration ID
o A quarterly MCA review is undertaken for IA and full support of documentation is given during internal or external audits
o Regular reporting is generated including 30/60/90 alerts on expiring contracts
o Manage contract lifecycle, reduce corporate risk and optimize contract value
o Single repository for contracts through eSourcing system globally
o Elimination of redundant contracts in eSourcing
o Ensure all approvals are aligned to POA
o Ensure country specific requirements are adhered to and attached to contracts (e.g. PDPA/LCAs)
Monthly reports are generated to ensure SLAs are kept
Monthly reports are sent to each country on Contract expiry alerts (30/60/90 days), follow-ups are also sent to ensure the 5% tolerance of expired contracts is maintained

Ability to interact with all levels of management in a professional and positive manner
Fluent in written and spoken English language
Performed eServices functions at a regional level or country specific outside of the Philippines
Knowledge of MS Office suite, including Excel, Word, Powerpoint, is critical to the function
Strong business writing and reporting skills
Excel in organizational, analytical, time management skills
Excellent interpersonal, communication, negotiation skills with strong influencing and persuasive talents
Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives. Has an aptitude for innovation
Additional language skills would be an advantage
Ability to plan, organize, monitor workloads and priorities across multiple groups
Ability to work without supervision in a busy and high-pressured environment
Ability to collate analyze complex and varying data in different formats
Ability to identify and assess risk/issues and highlight these in a timely manner
Ensure work is completed and delivered accurately and within set SLAs
Ability to manage and deliver on commitments within extremely aggressive time frames
Proven ability to manage multiple tasks and priorities
Team player and leader

Competencies/Skill sets for this job

Eservices Sourcing Support Strategy Utility Reports Upload

Job Posted By

About Organisation

Kelly Services