1.Identify, measure and improve customer touch points through CTA scores
2.Work with department heads to translate customer expectations into processes and set up service delivery regimes setting service
3.Conduct MAXimizer trainings and promote MAXimizing quality initiatives.
4. Continuously Improve / re-engineer service delivery processes towards maximizing customer satisfaction, defect reduction & cost optimization
5. Execute on Black Belt Six Sigma projects identified by the leadership team
6.Conduct value stream mapping involving multiple stakeholders
7.Mentor Green Belt projects being run across the company
8. Help identify improvement opportunities through brainstorming/reviews.