Manager-capacity Planning & WFM with Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Delhi
  • 10-11 lakh
  • 5-10 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Candidates must have a strong expertise into capacity plannng, Workforce Management, Space Management, forecasting, Scheduling, Seat Allocation

Candidates must be from IT/ ITES/ BPO/ KPO / MANAGEMENT CONSULTING / E-COMMERCE INDUSTRY CURRENTLY MANAGING A SEAT CAPACITY OF MORE THAN 1000

Share your profle at amit.g@2coms.com / siddhartha.de@2coms.com

Job Summary:

Primarily responsible for Capacity & Space Management Reporing Practices and Processes

Coordinate with various teams within the Function for data collation and generate various MIS Reports

Lead the automation imitative and provide valuable inputs on enhancements

Define internal and external processes

Audit the Team in terms of process adherence

Drive critical Projects which can result seat optimization and internal customer delight

Drive seat/asset utilization

Generate early warning reports to flag the headcount variations against the plan

Track the headcount and joiners pipe line of various Business Units and Support Services

Analyze cost effective business model for the site, which enables the headcount growth with better resource utilization.

Knowledge and Skill Requirements:

High capacity for analysis

Excellent in mathematics

Excellent communication skills

Good customer Orientation

Able to generate advanced reports using macros.

Excellent skills in PPT's for Senior Management Presentations.

Use of advanced Visio for flow charts.

Using the advanced functionalities of Project for making Project Plans and Projections.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.