Manager IT - Service Desk

Workoid consultants
  • Gurgaon
  • 10-15 lakh
  • 7-10 years
  • 10 Jul 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Service Delivery Operations
Service Desk
Incident Management
manage tier1/2 support
Manages the everyday tasks for Global help desk 24x7 support process
Work closely with Global Infrastructure and NOC teams

works closely with the business, works in an integrated Global support team,

manages the team of engineers and supervisors, enables the team for a scalable 24x7 support, follows best in class industry standards/ procedures

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Workoid consultants