Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
Responsible for following agreed governance model, escalation & communication plan
Ensure team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy rules to be adhered to
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Looking for candidate with 7+ years of experience in Travel Operations