Manager - Networks & Unified Communications - J35049

Sampoorna Computer People
  • Mumbai
  • 10-15 lakh
  • 6-8 years
  • 76 Views
  • 29 May 2015
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

A.Position Purpose

This position is responsible for ensuring that the IT Network & Unified Communication including Contact Center technologies (the EPABX, IVR, CTI, Skill Based call routing, VOIP, Web-chat, IP Telephony, Voice Loggers, Wall board displays etc.) is designed, implemented, monitored and managed in a superior manner using the best practices to meet the current and future needs of the organization. The responsibilities include liaison with the network vendors, Monitor & Manage performance of the Network & Unified Communication Architecture PAN India.

B.Position Responsibilities

Sr. Key Responsibilities
1 Ensure that the IT Network & Unified Communications (IP Telephony) design is superior using the best practices to meet the current and future needs of the organization. The network design should ensure that it is secure, has high availability, low latency and is highly scalable.
2 Responsible for ensuring that the contact centre technology components including the EPABX, IVR, CTI, Skill Based call routing, VOIP, Web-chat, Unified communications, Voice Loggers, Wall board displays etc. are implemented successfully and properly in a timely manner to meet the business needs.
3 Responsible for maintenance of the Unified communication setup covering Voice, Video, Chat, Fax, Audio / Video Bridges, Soft and Hard end points
4 Ensure that the IT Network is managed and monitored efficiently on an ongoing basis to ensure smooth day-to-day operations.
5 Ensure that all components of the network including firewalls, routers, switches, servers, etc. Are monitored and managed proactively.
6 Responsible for maintenance of the Unified communication setup covering Voice, Video, Chat, Fax, Audio / Video Bridges, Soft and Hard end points
7 Anticipate networking problems and implement preventive measures.
8 Ensure timely user notification of maintenance requirements and effects on system availability.
9 Responsible for roll out of Unified communication setup across ALL branches


Competencies/Skill sets for this job

Networks Unified Communication Telephony Networking Maintenance Ip

Job Posted By

About Organisation

Sampoorna Computer People