Define, Develop, Build the Forecasting & governance model for the organizations Inbound contact center Operations
Coordinate with suppliers to ensure timely inputs are received (stake holder management) for service planning
Build Business Plan, Annual Operation plan, 90 days rolling, 30days and Intraday forecast
Understanding of various model like ARIMA, Multiple regression, Holt Winter, Time Series Etc.
Managing & coordinating with both internal and cross-functional organizations, communications & timely information dissemination to the team & Stakeholders.
Conduct trend analysis and problem solving which includes identifying issues, structuring problems and enhance existing forecasting model.
Leverage and interface with Vendor team to ensure the manpower is available as per the forecast.
Establish coaching relationships within the team and develop skills of the team members.
Should have experienced in implementing or developed statistical models for the organization .
Should be comfortable in handling a team.