This is an opening with one of the Topmost ITES organization.
Role & Responsibilities-
To lead a team's utilizing available resources in order to deliver a quality service to customers in line with agreed service standards
Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
Liaise with internal and external customers, on a wide range of issues, complaints and requests for information or advice.
Lead, motivate, develop and appraise team members, coordinating their ongoing training and development in order that their individual and collective performance is of the required standard
Manage strict standards on risk & compliance measures as is important in Financial Shared Services
Effective coaching & Feedback in a timely fashion to all team members assigned
Strong decision making and judgment skills
Excellent communication skills with demonstrated clarity in spoken and written words
Ability to work under pressure
Logical thinker, strong analysis, problem assessment and resolution oriented
Excellent People Management Skills.
Strong team handling experience
Graduate in any discipline
8 plus years
Minimum 5 years of experience with Online Advertising and working with clients.
Indepth working knowledge of Google AdWords
Should have worked on Advertiser goals and budgets
Excel and Macros proficiency