The ideal candidate will have advanced Collaborative Lifecycle Management (CLM) Architecture skills worked in large systems and advanced software integration skills.
Provide world-class analysis, design, evaluation, modification and testing of enterprise wide systems across functional areas.
Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes, recommends changes in maintenance and system standards, coordinates system upgrade activity, trains user personnel in the conversion and transition of the system, providing technical assistance with the ongoing transition from existing systems providing a highly available and redundant solution, plays a direct role in maintenance, technical support, documentation and administration of the applications, works pro-actively to ensure high performance, high reliability and rapid trouble resolution of Remedy workflow System.
Evaluate and recommend improvement measures.
Provide technical leadership, installation and configuration of the BMC tools, responsibility for knowing the business processes and applying that knowledge to data requirements, automated business solutions, integration issues, and reporting requirements for areas of responsibility. Competencies that are very important to the job are: decision making, managing execution, planning, managing and improving processes, strategy, innovation, influence, engage and inspire, foster teamwork, building talent, write effectively, speak with impact, build relationships, manage differences, drive for results, adaptability, and self-development
Exposure to Software Change & Configuration Management and Environment Management
Overall 12 years of experience with 4+ years of experience in CLM application development/architecture (Rational Team Concert, Rational Requirements Composer and Rational Quality Manager) in a multisite environment
Knowledge of Rational Insight/RRDI
Solid understanding of Windows based operating system
Working understanding of SQL and relational databases
Ability to lead project initiatives across multiple engagements
Independent problem solving; self-direction.
Experience in business process, especially in the IT systems area
Project management experience
Emphasis on sharing of knowledge through good communications, peer training and written documentation
Positive customer service and team attitude (helping others when required)
Focused on quality - Organized - Committed to continual improvement
Knowledge of ITIL and other IT Best Practices frameworks (ideally, Foundations-certified)