Manager - IT & MIS Support

Hinduja Global Solutions Inc.
  • Bangalore
  • Confidential
  • 3-5 years
  • 08 May 2015

  • IT/ Information Technology

  • BPO/ ITES/ Call Centers
Job Description

Job Description:

The Manager IT & MIS Support will undertake some dedicated work related to building automation, using Microsoft tools and web based reporting applications to produce daily client reports.

In a steady state capacity, this is primarily an entry level programming role. The incumbent will work closely with operations and support departments. This position requires attention to detail and the maturity to meet stringent timelines with little supervision.


Build, manage and enhance database organization and user access methods
Maintaining Existing Application (in-house developed & 3rd part Tools)
Develop Key Performance Indicator with existing databases
Produce internal and client reports working with front end database applications
Recommend and develop new processes, reports and enhancements as required
Document and update processes; communicate enhancements and changes to others as necessary
Follow approved change management processes
Assess impact of new data designs and new client requirements
Set up job streams for report generation; update processes for additional reports as requested
Provide analytical support for database management (i.e. analyzing incoming data sources, etc.).
Research, analyze, and determine appropriate course of action.

Provide back up support to reporting administrators / MIS Team as needed
Optimize efficient and timely processing of client and internal reports through efficient design and validation checks
Attention to detail and the ability to work in a fast paced environment a must
Maintain IT Infra & plan for the future needs.
Core Leadership skills o maintain the Department & inter-department relations.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

Competencies/Skill sets for this job

Microsoft Tools It Infra Database Management Programming Microsoft

Job Posted By

About Organisation

Hinduja Global Solutions Inc.