Managing team for handling customers and clients.
People Management, as well as staff development.
Contribute for the initial hiring and selecting process of all the cs executives.
Setting goals and driving team to achieve the same.
Managing partners and getting the SLA achieved by them.
Problem resolution-Work very closely with team members to solve customer problems.
Training and development of staff
Analyze the type and trend of complaint and take preventive measures for future.
Ability to forecast challenges and come up with an strategy to resolve the same .
Making optimum utilization of the available resources thereby keep costing under control.
Offer solutions and suggestions for process improvement to management.
Communicating with team and being a focal point of dissemination of information from management to team and vice versa
Candidates from E-commerce / Logistics can only apply