Manager- Customer Service

Curve HR
  • Mumbai
  • Confidential
  • 6-11 years
  • 551 Views
  • 17 Sep 2015
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  • Operations, Customer Service

  • BPO/ ITES/ Call Centers, Banking - Retail
Job Description

Key Responsibilities:

Managing the Inbound and web chat process
Achieving SLAs targets and call quality
Generate revenue through up sell model from existing and
Potential customers
Liaison with other functions & external vendors in developing
Overseeing the implementation of support strategies to service existing / potential clients
Drive and leverage automation for self service penetration.


Competencies/Skill sets for this job

Customer Service Inbound Process Web Chat Process Call Quality

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About Organisation

Curve HR