Manager

Confidential
  • Gurgaon
  • Confidential
  • 3-5 years
  • 107 Views
  • 05 Sep 2015
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  • Design, Software Design & Development, Client Servicing

  • BPO/ ITES/ Call Centers
Job Description

Mandatory :
* BE/B.Tech/ME/M.Tech in Computer Science or equivalent industry experience.
* IT experience preferably in Contact Center Technologies with ( 3+ for TL role )years in Genesys
* Must have Genesys Integration/Development Experience
Desirable
* Extensive experience in Genesys Inbound , Outbound ,Routing/Reporting
* Experience in Team handling & Project Lead/Management.
* Must have worked in Onsite-Offshore Delivery model.
* Experience in Genesys Integration, Routing Strategies, GAD and SLA bound troubleshooting.
* Excellent problem solving, critical thinking, and communication skills


Competencies/Skill sets for this job

Genesys Contact Center Solution Genesys Testing Genesis Ip