5 + years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
IP-IVR integration design or deployment
CVP or AVP application deployment experience
Experience with voice gateways or H.323, SIP or MGCP protocol experience
Cisco IP Dialer, Email Manager, and Unity experience is a plus
Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus
Strong client facing skills along with strong verbal and written communication skills.
Day to Day support of the CISCO UCCE Production Environment, Software and Hardware.
Monitor Incident ticket queue, assign appropriately and drive tickets to closure
Triaging and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either thru code/data/process/config modification.