Lead/ Sr Software Engineer - Genesys

TRH Consultancy Services
  • Delhi
  • Confidential
  • 6-11 years
  • 25 Sep 2015

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Strong knowledge and understanding of Genesys Framework

- Complete knowledge of Genesys Framework 8(pt)x

- Should have hands on installation/deployment /upgrades and project implementation

- Genesys Routing And Reporting

- He/she should be able to build routing strategies using IRD/Composer

- Can install Reporting components like CCPulse, CC Analyser, ICON, and Infomart

- Work on CCPulse /ICON

- Knowledge of integration of Genesys Components with external environment like Gatweay/PBX/third party IVR Solutions

- Should have knowledge of GVP 8

- x architecture Complete understanding of GVP 8(pt)x architecture

- Should have knowledge of integrating GVP with Framework and other components like Outbound/SIP

- Good knowledge of Genesys Outbound - Should have worked on outbound solutions

- Good Knowledge of SIP protocol

Good to have:

- Knowledge of Database /VXML / IVR application development using VXML / Nuance ASR and TTS application creation and deployment.

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TRH Consultancy Services