Business Process Re-engineering - Lead

Kelly Services
  • Agartala, Agra, Adilabad, Achalpur
  • Confidential
  • 5-10 years
  • 01 Oct 2015

  • Operations

  • Banking - Retail, Financial Services/ Capital Markets
Job Description

Job Purpose:

The holistic purpose of this role is to partner with key regional stakeholders as well as other regional BPR leads to ensure effective execution of BPR strategy and operating model. It will be the key point of contact for all sites based in EMEA region and will ensure effective governance and management of improvements identification to transformation to execution while recognizing the productivity saves as financial efficiency.

Key Responsibilities:

Support GIDA Global Head of BPR to develop governance and management strategy to achieve productivity savings and execute the overall business strategy.
Design, Develop and execute the business process re-engineering plan to meet saves commitments, track results and manage overall portfolio.
Map e2e GIDA processes and conduct process deep dives, in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
Identify key opportunity areas and size the estimate for capacity creation, which will lead to HC and $ efficiency
Leverage existing CSS BPR programs like Bright Ideas, Innovation Caf, Citi Lean training to create a grassroots level re-engineering culture in GIDA. Develop new and incremental BPR programs that might align even better to GIDA skill sets
Identify and assist with implementing tools to automate metrics and productivity reporting. Also tool to drive and measure the overall business objectives for re-engineering.
Continuously improve existing products/services to identify potential savings, eliminate waste and improve processes.
Best practice sharing across regional BPR teams to ensure effective alignment and execution of BPR strategy and operating model
Training and engagement of employees at all levels i.e. senior management, middle management and overall employees


Knowledge and Experience:

Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification. Additionally Citi Lean certification would be an added value.
Strong understanding of financial planning process is required and ability to do driver-based headcount modeling that can demonstrate the impact of re-engineering strategy is a distinct plus.
Knowledge of Shared Services, GIDA products are an advantage in addition to industry best practices, the ability to research information, financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend option.
The individual needs to have the ability to work within a global environment with virtual teams.
This role requires broad based knowledge and skill sets that can lead top-down productivity strategy (like identifying opportunities through process deep dives) as well as build a bottoms-up, employee-driven business process re-engineering culture.
Developed communication and diplomacy skills and an ability to persuade and influence.
Strong research, analytical and organizational skills.
Understands and inspires change
Experience leading virtual project teams through successful change cycle
Demonstrable advanced experience in navigating and leveraging project management tools
Ability to multi-task & appropriately prioritize tasks
Ability to work in a fast-paced, dynamic environment as part of a growing function
Ability to manage holistic business solution
Pursues Learning and Self Development
Strives for best in class practices
Ability to follow CSSs strategic initiatives and the Shared Services Value Contribution model and maturity assessment for all CSS products.


Bachelors/ Maters Degree
5+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses.
LEAN Six Sigma certification


Fluent English
Strong leadership and business intelligence.
Capable of working in a global environment and within a virtual team environment.
Cultural sensitivity and ability to effectively manage and work in a virtual environment.
Requires conceptual thinking in complex / completely new situations.
Clear understanding of financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend options.

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Kelly Services