Lead - Delivery Engineer - IVR Solutions

Talpro
  • Bangalore, Delhi
  • Confidential
  • 4-6 years
  • 320 Views
  • 17 Nov 2016
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

1. Develop and deliver complex IVR solutions to our enterprise clients.

2. Be part of the techno-functional team that carries out requirement gathering, solution conceptualization, solution delivery using our proprietary IVR creation and management platform, and client engagement management

3. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy.

4. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives.

5. Understand organizational resources, priorities, needs and policies.

6. Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.

7. Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks.

8. Develop and implement solutions.

9. Impact on Business/Scope: Accountable for projects delivery and happiness

10. Responsible for overall functional program success.

Job Role

11. This role ensures client needs are satisfied by implementing complex IVR deliveries to ensure positive customer satisfaction.

12. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).

13. They work as a primary point of contact for client needs requirements and expectations with regard to assigned application development.

14. They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.

15. They own quality for service provided by the team and is responsible for tracking and reporting on service level performance.

16. The employee Influences the functional strategy

What we offer -

If you're driven and like working in a fast-paced company that gives you the freedom to experiment and innovate, join the crew. Our startup culture will keep you on your toes, and the learning you get here will be for life.

Apart from the promising salary we offer the best financial perks to take care of you and your family needs. The medical insurance and flexi payments are added benefits you can enjoy as a part of our family.


Competencies/Skill sets for this job

Delivery Management Ivr Client Engagement Management

Job Posted By

About Organisation

Talpro