LAX Import Manager

Agility Logistics Ltd
  • Los Angeles, california city
  • Confidential
  • 5-10 years
  • 108 Views
  • 13 May 2015
dfdf

  • Logistics / Supply Chain Management

  • Logistics/ Courier/ Cargo/Transportation
Job Description

SUMMARY

The Import Manager is responsible for leading the Operations Coordinator Group for both Air and Ocean while ensuring operational excellence, high productivity and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
* Exercises the authority to hire, discipline, reward or discharge employees
* Exception Handling
* Communication to Branch/Overseas
* Adhering to proper Routing of Shipments
* Updates and verifies Tariffs and Rates in CONTROL
* Update Customer ID/Monitor Credit
* Paper Documentation
* Responsible for ensuring System Updates by staff
* SECT tracking schedule
* Job Notes, Reason Codes
* Responsible for ensuring that Departure Confirmations with Carriers are executed by staff
* Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
* Responsible for ensuring highest quality and accuracy of document processing
* Responsible for customer satisfaction and customer retention by implementing effective service capabilities
* Responsible for adherence to U.S. customs, TSA, and all other government agencies
* Responsible for general compliance with all trading countries/partners (Rules & Documentation)
* Responsible for staff training
* Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
* Evaluates staff performance on a regular basis
* Holds regular meetings with staff to discuss problems, issues, ideas for improvement
* Responsible for continuous improvement of service processes to drive gains in quality and productivity
* Performs other duties as assigned by management

QUALIFICATIONS

* 5+ years in freight forwarding industry required
* Experience in using metrics to manage staff
* Expert knowledge with import/export operations highly preferred
* Bachelor's Degree or equivalent experience preferred
* Licensed Customs broker preferred

Qualified applicants (internal and external) must currently possess legal authorization to work in the United States

DESIRED ATTRIBUTES

* Ability to effectively manage other individuals
* Ability to train, set priorities, and instruct others on how to perform tasks
* Excellent interpersonal and communication skills
* Ability to operate in global environment
* Self managing and pro-active
* Ability to work in a team environment
* Strong written and verbal communication skills

LANGUAGE SKILLS

English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

COMPUTER SKILLS

Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.


Job Posted By

About Organisation

Agility Logistics Ltd