L3 Support Engineer

Impact HR Services Pvt.Ltd
  • Pune
  • Confidential
  • 4-7 years
  • 29 Mar 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Key Responsibilities:

  Analyse, troubleshoot & fix production issues for large scale mission critical enterprise system (GCE)

  Drive resolution of technical issues, problems through technical analysis, coding, testing and deployment

  Proactively Interact with cross-functional stakeholders such as product/ project manager, business analyst, developers, testers, operations and infrastructure engineers during the analysis and resolution of issues

  Proactively track and manage production tickets throughout their entire lifecycle using corporate tools

  Improve application quality, efficiency & robustness through new technical ideas and solutions

  Conceptualise, introduce and implement best practices, standards, processes and tools across the support process

  Implement and manage the deployment lifecycle for application and data packages/patches onto the production environment

  In liaison with operation analyst oversee the client transaction processing and troubleshoot any issues

  Contribute towards status updates to various stakeholders; identify risks/ issues and contribute towards resolution



  At least 6+ years experience in technical support and application development from analysis, coding, testing to deployment and maintenance of UI applications

  Quick learner with a strong bent for learning and mastering new technologies, tools, concepts and practices

  Good team player with lateral thinking skills and flexible/positive attitude in the work environment

  Good organizational, planning and prioritization skills

  A strong commitment to quality and efficiency

  Exposure and adherence to high-standards and quality processes

  Good communication skills (verbal, written, and presentation of complex information and data).

  Relationship management skills -- ability to develop and sustain positive partnerships and be a team player.


Skills Required

  5+ years: Support and Development of UI applications using ASP.NET and/ or Java UI technologies

  5+ years: UI technologies/frameworks including ASP, JSON, D3.js , JSF, Portlets, Spring UI, etc.

  3+ years: Client/browser-side scripting using VBScript, JavaScript, XSLXSLT, XML & other scripting languages/formats

  2+ years: Good knowledge of IBM WebSphere, Apache Tomcat, IIS implementation

  2+ years: Unix, Python or other scripting languages

  2+ years: Continuous build and integration tools like Jenkins etc.

  2+ years: Enterprise integration solutions such as TIBCO EMS, WebSphere  MQ , NDM etc

  2+ years: Basic knowledge of Oracle/SQL



  Bachelor's degree (in science, computers, information technology or engineering)

  Candidate should be willing to work late in the evening India time on as-needed basis in order to interact with US onshore team and to meet urgent requests by Clients.

  Professional certification in UI/ Web technologies preferred

Competencies/Skill sets for this job

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Impact HR Services Pvt.Ltd