IT Specialist - MNC Offshore Development Centre

Options Executive Search Pvt. Ltd
  • Hyderabad
  • Confidential
  • 1-5 years
  • 148 Views
  • 31 Aug 2015
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  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking
Job Description

- handle Helpdesk support for end users (Software, Hardware, basic network trouble shooting)

-Monitor/update ticketing system and making sure they are addressed in timely fashion

- Provide remote support for users in regional and international offices via phone or remote desktop sessions

- Responsible for notifying users regarding the status of outstanding issues
Troubleshoot problems across but not limited to the following platforms: Windows 7, Windows 10 and Server 2008/2012.

This includes initial diagnosis of Operating System, Application, Network and Environmental problems.

You will have:

-Bachelors degree in Computer Science or a related field.
-Working knowledge of Office Suite, Windows 7, Outlook, Active Directory
-Knowledge of remote assistance.
-1-3 years of IT Support experience
-Strong attention to detail, aptitude to learn quickly, and ability to multitask
-Excellent customer service skills
-Strong troubleshooting abilities
-Ability to work individually and as a team

Bachelors degree in Computer Science or a related field.
Working knowledge of Office Suite, Windows 7, Outlook, Active Directory
Knowledge of remote assistance.
1-3 years of IT Support experience
Strong attention to detail, aptitude to learn quickly, and ability to multitask
Excellent customer service skills
Strong troubleshooting abilities
Ability to work individually and as a team

Preference will be given if you have also prior exposure to

-Basic telecommunication support
-Help maintain various inventory control
-Assist in various projects
-Technical documentation


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