- handle Helpdesk support for end users (Software, Hardware, basic network trouble shooting)
-Monitor/update ticketing system and making sure they are addressed in timely fashion
- Provide remote support for users in regional and international offices via phone or remote desktop sessions
- Responsible for notifying users regarding the status of outstanding issues
Troubleshoot problems across but not limited to the following platforms: Windows 7, Windows 10 and Server 2008/2012.
This includes initial diagnosis of Operating System, Application, Network and Environmental problems.
You will have
-Bachelors degree in Computer Science or a related field.
-Working knowledge of Office Suite, Windows 7, Outlook, Active Directory
-Knowledge of remote assistance.
-1-3 years of IT Support experience
-Strong attention to detail, aptitude to learn quickly, and ability to multitask
-Excellent customer service skills
-Strong troubleshooting abilities
-Ability to work individually and as a team
Bachelors degree in Computer Science or a related field.
Working knowledge of Office Suite, Windows 7, Outlook, Active Directory
Knowledge of remote assistance.
1-3 years of IT Support experience
Strong attention to detail, aptitude to learn quickly, and ability to multitask
Excellent customer service skills
Strong troubleshooting abilities
Ability to work individually and as a team
Preference will be given if you have also prior exposure to
-Basic telecommunication support
-Help maintain various inventory control
-Assist in various projects