IT Service Management Leader

Capgemini India Pvt. Ltd.
  • Mumbai
  • Confidential
  • 14-19 years
  • 01 Sep 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Senior Service Management Consultant to work in a global and higly competitive environment. Ideal candidate should have14 years of work experience in the IT industry and will drive adoption of consistent set of processes across regional and group IT and continuous measurement and improvement in user experience, IT productivity and effectiveness.

Focus process areas include:

  • Incident and Request Management
  • Defining all provisioning and fulfillment processes, with full integration with other processes and tools
  • Change and Release Management
  • Service Asset and configuration Management
  • Service Level Management

Competencies/Skill sets for this job

Incident Management

Job Posted By

Sunayana Hasan
Global Sourcing

About Organisation

Capgemini India Pvt. Ltd.