Looking for a Senior Service Management Consultant to work in a global and highly competitive environment.
Ideal candidate should have 13 yrs of work experience in the IT industry and will drive adoption of consistent set of processes across regional and group IT and continuous measurement and improvement in user experience, IT productivity and effectiveness.
Desired Skills and Experience:
Focus process areas include:
Incident and Request Management
Defining all provisioning and fulfillment processes, with full integration with other processes and tools
Change and Release Management
Service Asset and configuration Management
Service Level Management