IT Quality Assurance Manager

Agility Logistics Ltd
  • Kuwait City
  • Confidential
  • 10-15 years
  • 923 Views
  • 13 May 2015
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  • IT/ Information Technology, Quality Control - Product/ Process

  • Logistics/ Courier/ Cargo/Transportation
Job Description

JOB PURPOSE

The IT Quality Assurance Manager is responsible to develop and establish procedures and quality standards and to monitor these against agreed targets.

KEY RESPONSIBILITIES

* Developing, agreeing and implementing ITpolicies, processes, procedures, and standards

* Monitor compliance with ITpolicies, processes, procedures, and standards

* Ensuring that Service Providers comply with international standards such as ISO

* Developing and updating Service Providers' SLAs

* Monitoring Service Providers'compliance with SLAs as per the Service Agreement and calculating penalties for non-compliance

* Monitoring the quality of software products delivered by Service Providers

* Managing audits

* Acting as a catalyst for change and improvement in performance/quality

* Coordinates with IT PMO and other GCS departments

- Coordinates with PWCT, AES and other service providers

KEY JOB REQUIREMENTS:

EDUCATION & CERTIFICATIONS

* Honours Graduate

* Professional QA/Audit Certification from international organization such as BSI

* Certification in QMS (ISO 9001)and ISMS (ISO 27001) preferred

* Other Certifications such as CMMi, ITIL, PMP or Six Sigma would be a plus

WORK EXPERIENCE

* 10 years QA experience

* Implementation of QMS (ISO 9001), ISMS (ISO 27001)

* Experience in similar position

SKILLS

* Proficiency in QMS (ISO 9001)and ISMS (ISO 27001)

* Proficiency in Project Management Process (PMI preferred)

* Proficiency in MS office (MS Excel, MS PowerPoint, MS Word, MS Outlook, etc.)

* Knowledge of CMMi and ITIL would be a plus

* Excellent interpersonal skills

* Strong commitment to excellence

* Result orientation - can deliver on time with "Can do" attitude

* Excellent written and verbal communication skills

Fluency in English. Arabic a big plus


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Agility Logistics Ltd