A) Manages assigned projects and project resources and ensures customer satisfaction through successful implementation. Consults with vendors to identify solutions for product implementation issues.
B) Capable of leading internal customers through functional analysis of Customers requirements with solution.
Facilitates to gather specifications from customers evaluate their needs and create implementation solutions.
* Determine the scope of the implementation solution and the resources required to successfully complete.
* Collaborate with product development regarding internal customer requirements and product and system modifications.
* Prepare and present, estimates, proposals for implementation.
* Ensures development of implementation plan and other deliverables as required in the vendor agreement.
* Efficiently manages communications with vendors, local and offshore project teams of vendors.
* Working directly with vendors to resolve complex software implementation issues.
* Demonstrated detailed knowledge of software design theory and current practices.
* Skill and experience in project management methodologies