ITIS Incident Manager

Iqura Technologies Pvt. Ltd.
  • Pune
  • 10-15 lakh
  • 8-10 years
  • 30 Mar 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

* Drive incident /problem management processes across the teams
* Drive major incidents for quick resolution ad perform root cause analysis
* Drive the tech teams to implement permanent fix as part of the Problem management process
* Idenitify the process improvements and recommend changes
* Drive the incident resolution to meet the service levels
*Perform incident trend analysis and work on service improvements
Essential Skills :Incident management, Problem management

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About Organisation

Iqura Technologies Pvt. Ltd.