?Interact with member firms and end users to resolve incidents by developing workarounds, submitting defects and change requests
?Accountable for the accuracy and completeness of documentation to support change requests
?Manage tickets in Remedy and provide documentation for incident and problem reports, effectively coordinating support escalation communication with business, service desk and technical teams
?Participate in user acceptance testing and help to ensure smooth transport of code to the regional environments
?Write functional specifications for change requests, creating test plans, process documentation and conducting user training
?Collaboratively work with respective GDOP Functional, and technical teams to support application and interfaces. Work with consultants to resolve incidences and global resources on defects and non-regional configurations.
?Perform data extraction to support business and audit needs of the firm
?May lead resources and multiple projects simultaneously