Proactively partner with Business to identify opportunities of business process simplification. Deliver and own solutions in line with the Extended Apps IT Roadmap.
Develop Project feasibility and business case in close partnership with the business process owners
Ensure Compliance to agreed SLA on Application uptime and response time to user requests.
Manage team of external consultants to ensure optimal resource utilization.
Liaise with the Vendor for Application Server and Incident management to ensure application availability, performance and optimization as per agreed SLAs.
Delivery of new Projects within time and budgets.
Availability and Performance of existing Application portfolio as per agreed SLAs.
Deployment of developed and new applications to ensure effectively utilization.
End user satisfaction scores in line with the IT vision for the infrastructure portfolio assigned.
Work closely with vendors to ensure on timely resolution of issues and deliveries of new projects.