IT INFRA MANAGER

TriangleGlobal
  • Chennai, Hyderabad, Navi Mumbai
  • 10-12 lakh
  • 1-6 years
  • 556 Views
  • 15 Jul 2015
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

IT Infra --L1
* Provides overall support for office infrastructure including desktops, laptops, printers, scanners, video conference, mailing services etc.
* Attends to calls for incidents, requests and changes on the user systems.
* Ensures that all end user systems are patched with the latest
Microsoft security
* and antivirus patches.
* Coordinates with vendors and procurement team for hardware support / replacements
* Wherever required.
* Updates the helpdesk records periodically.
* Creates, maintains and disables users on domain and mail systems as per requests.
IT Infra Manager --L2
* Provides overall support for office infrastructure including desktops, laptops, printers, scanners, video conference, mailing services etc.
* Reviews all calls for incidents, requests and changes on the user systems and ensures that the SLAs are met.
* Manages the team planned and unplanned leaves.
* Manages all the hardware assets and software licenses of desktops and laptops.
* Manages any escalations end to end with proper coordination with senior resources
* and other teams.
* Reviews the helpdesk records periodically.
* Manages the issue of desktops and laptops as per policy.
* review of all incidents to devise and execute action plan to reduce similar incidents


Competencies/Skill sets for this job

IT Infrastructure IT Infra Laptops

Job Posted By

About Organisation

TriangleGlobal