IT Analyst/ PM - Cisco

  • San Jose
  • Confidential
  • 4-8 years
  • 24 Mar 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description


1. Working with service teams to understand projects being delivered

2. Take ownership of project and manage the delivery of entire service rollout

3. Draft communications for IT deployment team that will be sent out globally to end users.

4. Participate in adoption planning and design discussions and document the outcomes and decisions made to create engagement plans

5. Work as a liaison between deployment teams and other cross-functional team to ensure communications are designed to specifications and document any gaps that may come to light

6. Collaborate with Front End Web Developers, UI/Graphic Designers, UX Designers to design communication content, WebEx Social communities

7. Perform program communication analysis to ensure smooth deployment and adoption across the organization

8. Create monthly utilization metrics, marketing plan, and adoption plan and create ad-hoc reports to ensure smoother decision making

9. MUST have excellent written and verbal skills and experience in writing communications, drafting business requirement documents, test plans is a huge plus

10. Must have Project mgmt. experience

11. Partnering with corporate comms to develop a comms plan with User experience and Adoption in mind

12. Maintain WebEx Social page updates and communities

13. Participation on the GIS Comms Board around communication core competencies

Experience and Skills:

Description (Mandatory):

We are a growing, group of dedicated individuals breaking ground with some of the newest technologies in the industry. Employing a unique team of experts in service automation, video enablement and application development. Our team provides a next generation production environment for our customers to deploy and automate services/tools.

Required skills:

1. 4-5 years of IT industry experience in software development

2. Excellent IT Analysis skills

3. Excellent written and verbal communications skills

4. Excellent analytical and problem solving skills

5. Excellent time management skills

6. Project Management experience

7. Working knowledge of Metrics analysis

8. Self-motivated quick learner

9. Detail-oriented, able to multitask and prioritize

10. Self-starter, ability to work independently and a strong initiative

11. Good Graphical content creation skills