The key responsibilities are highlighted below:
o Responsible for the 24x7 IDC NOC Services operations.
o Manage IDC NOC performance KPIs
o Monitor and manage resolution process for outstanding IDC NOC incidents.
o Managing the shift operations activities including monitoring, management, backup/ recovery, business continuity management of all critical components of IDC.
o Ensure all the performance reports are generated and delivered on time.
o Operationalize the Business Continuity and the Disaster Recovery Plan and demonstrate the viability by conducting periodic recovery drills.
o Develop status and metric performance reports daily/ weekly/ monthly reports as required in addition to various other management reports.