Infrastructure Service Manager

Capgemini India Pvt. Ltd.
  • Mumbai
  • Confidential
  • 12-15 years
  • 27 Feb 2015

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description


  • Sound understanding of Service Management and a clear commitment to Service Management Framework
  • Experience of Process Consulting. Design & develop the Incident, Problem & Change Management process. Implement and monitor the compliance and effectiveness of these processes
  • Escalation management for any reported escalations
  • Build and maintain effective working relationships across tiers (Client, 3rd Party and Partner contacts) ensuring that business and technical knowledge are applied effectively, in order to achieve the best possible levels of service quality and availability
  • Monitor performance of the service and ensure continuous service improvement which is a pivotal element of the service
  • Process audit and compliance check
  • Proven track record of working with business and service managers. Experience in managing teams / stakeholders.

Required Skills:

  • ITIL expert certified professional with prior experience on Incident/Problem/Change Management
  • Tools: BMC Remedy / Service Now / ITSM or any other industry standard ticketing tools.
  • Good communication and presentation skills.Should have experience in people management for Global teams.Open to work in shifts for 24 x 7 operation.
  • Professional computer systems knowledge, systems integration and architecture.

Job Posted By

About Organisation

Capgemini India Pvt. Ltd.