Incident Manager

Best InfoSystems Ltd.
  • Chennai
  • Confidential
  • 6-12 years
  • 30 Nov 2015

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services, IT/ Technology - Software/ Services
Job Description

Provide technical direction and coordination to the resolver groups involved.

* Provide support and participate in the Change Control Board and change control process.

* Provide appropriate inputs to the problem management process, RCA preparation

* Develop an understanding of the clients organizational structure and infrastructure environment

* Drive group chats and bridge calls effectively to resolve incidents

*Possess excellent written and verbal communication skills

* Prior experience of sending out executive alerts/communication mailers

*Handle conflict situations and make quick decision while driving incidents

* Manage and drive third parties to the quick resolution of incidents

* Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc).

* Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.

* ITIL certification is preferred but no mandatory

More than 6 years of work experience required


Bachelor's Degree

At least 6 years experience in Incident Manager or Incident Management

At least 2 years experience in ITIL

At least 2 years experience in Infrastructure

At least 2 years experience in RCA

At least 2 years experience in Intel

At least 2 years experience in Unix

At least 2 years experience in Serves

At least 2 years experience in Middleware

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About Organisation

Best InfoSystems Ltd.