Import Supervisor

Agility Logistics Ltd
  • US-Other
  • Confidential
  • 5-10 years
  • 13 May 2015

  • Operations, Logistics / Supply Chain Management

  • Logistics/ Courier/ Cargo/Transportation
Job Description


The Import Supervisor is responsible for processing import shipments and leading the import team while coordinating with the customer service group. The goal will be to achieve high accuracy through our forwarding systems to ensure high productivity and operational excellence.


* Pre-advise Handling
* Responsible for managing commercial terms of freight (i.e. LC, bank releases, check disbursement)
* Arrival Confirmation
* Confirm J2J/Create Jobs
* Validate Billing
* Responsible for confirming credit status
* Generate invoice
* Demurrage management
* Responsible for initiating OS&D
* Issue in-hand Documentation
* Arrange Delivery
* Transfer files to brokerage
* Responsible for customer service internally, bookings, documentation, and execution of routing for assigned shipments
* Responsible for assisting department co-workers with problems, issues, and questions
* Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
* Responsible for ensuring highest quality and accuracy of document processing
* Responsible for customer satisfaction and customer retention by implementing effective service capabilities
* Responsible for adherence to U.S. customs, TSA, and all other government agencies
* Responsible for general compliance with all trading countries/partners (Rules & Documentation)
* Responsible for staff training
* Responsible for informing management of progress and requirements of the department
* Responsible for reviewing all documents
* Notify exceptions to customer service
* Verifies that shipments are processed through U.S. Customs
* Assists the day-to-day operations of the import department to ensure that customer requirements are met
* Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
* Responsible for continuous improvement of service processes to drive gains in quality and productivity
* Responsible for communicating information and instructions to/from vendors
* Other duties as assigned by management


* 5+ years of experience as import coordinator preferred
* Customs Broker License preferred
* College Degree or equivalent experience preferred
* Excellent written and verbal communication skills
* General knowledge of Microsoft Office applications

Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


* Excellent interpersonal and communication skills
* Ability to effectively manage other individuals
* Ability to train, set priorities, and instruct others on how to perform tasks
* Ability to balance multiple priorities
* Desire to working in a transaction processing environment
* Ability to operate in global environment
* Self managing and pro-active
* Ability to work in a team environment
* Strong written and verbal communication skills


English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

Location - Bensenville

Job Posted By

About Organisation

Agility Logistics Ltd