Import Manager

Agility Logistics Ltd
  • US-Other
  • Confidential
  • 5-10 years
  • 14 May 2015

  • Operations, Logistics / Supply Chain Management

  • Logistics/ Courier/ Cargo/Transportation
Job Description


The Import Manager is responsible for leading the Operations Coordinator Group for both Air and Ocean while ensuring operational excellence, high productivity and customer satisfaction.


* Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
* Exercises the authority to hire, discipline, reward or discharge employees
* Exception Handling
* Communication to Branch/Overseas
* Adhering to proper Routing of Shipments
* Updates and verifies Tariffs and Rates in CONTROL
* Update Customer ID/Monitor Credit
* Paper Documentation
* Responsible for ensuring System Updates by staff
* SECT tracking schedule
* Job Notes, Reason Codes
* Responsible for ensuring that Departure Confirmations with Carriers are executed by staff
* Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
* Responsible for ensuring highest quality and accuracy of document processing
* Responsible for customer satisfaction and customer retention by implementing effective service capabilities
* Responsible for adherence to U.S. customs, TSA, and all other government agencies
* Responsible for general compliance with all trading countries/partners (Rules & Documentation)
* Responsible for staff training
* Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
* Evaluates staff performance on a regular basis
* Holds regular meetings with staff to discuss problems, issues, ideas for improvement
* Responsible for continuous improvement of service processes to drive gains in quality and productivity
* Performs other duties as assigned by management


* 5+ years in freight forwarding industry required
* Experience in using metrics to manage staff
* Expert knowledge with import/export operations highly preferred
* Bachelor's Degree or equivalent experience preferred
* Licensed Customs broker preferred

Qualified applicants (internal and external) must currently possess legal authorization to work in the United States


* Ability to effectively manage other individuals
* Ability to train, set priorities, and instruct others on how to perform tasks
* Excellent interpersonal and communication skills
* Ability to operate in global environment
* Self managing and pro-active
* Ability to work in a team environment
* Strong written and verbal communication skills


English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.


Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.

Location - Taylor

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About Organisation

Agility Logistics Ltd