HP Service Manager - Installing, Customizing & Configuring

Growel Softech Ltd.
  • Pune
  • Confidential
  • 4-8 years
  • 183 Views
  • 31 Dec 2015
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  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking, IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Experience in installing, customizing & configuring HP Service Manager, HP Asset Manager and HP uCMDB based on customer requirements.
Experience working with databases such as Oracle and MS SQL.
Knowledge & Experience in HPSM customizations such as form customizations, format controls and scripting such as RAD and Javascripts.
Knowledge working with SM Workflows, Web services.
Knowledge and experience working in HP Connect-IT and customizing the connectors.
Define a short term & long term roadmap to build & maintain the right level of relationships between the CIs across different levels in the IT environment.
Develop a standard usage model for HP uCMDB that is extensible and repeatable across other CIs in the environment.
Design and implement the Service Models in UCMDB effectively.
Review integration requests and prepare technical estimate for corresponding work to be performed.
Create and maintain any enrichment rules required to propagate data to specific CI fields.
Maintain CI Types as needed. Configure user profiles with necessary rights.
Ensure the development of new service models based on design packages.
Define a short term & long term roadmap to build & maintain the right level of relationships between the CIs across different levels in the IT environment.
Develop a standard usage model for HP uCMDB that is extensible and repeatable across other CIs in the environment.
Design and implement the Service Models in UCMDB effectively.
Review integration requests and prepare technical estimate for corresponding work to be performed.
Create and maintain any enrichment rules required to propagate data to specific CI fields.
Maintain CI Types as needed. Configure user profiles with necessary rights.
Ensure the development of new service models based on design packages.
Maintain awareness of emerging technologies & make applicable recommendations to improve the solutions implemented and supported by the team.
Experience working in tools like Connect-IT.
Experience in Integrating HPSM, uCMDB, HPAM with Other HPSW Products like PPMC, OM,NNM etc
Experience in UNIX and Oracle databases.


Competencies/Skill sets for this job

Oracle Databases Unix Javascripts Web Services Ms Sql Sql Hp Ucmdb

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About Organisation

Growel Softech Ltd.