Helpdesk Engineer

Tata Consultancy Services Ltd.
  • Chennai
  • Confidential
  • 2-4 years
  • 20 May 2015

  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Provide Technical Support to Customers on 24 7 availability
Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues
Handle issues related to Windows NT 2003 2000 and XP Clients Basic ticketing of all types of issues using appropriate CRM Toolset
Globally monitor triage and escalate all system problems for the following UNIX Systems WINTEL Systems Network Environments Messaging Environments Exchange
Good knowledge of Microsoft outlook MS Exchange
Report all problems to the Shift Manager Team Leaders in a timely fashion Assist with other computer operations activities as required
Provide support to remote users using Remote Connectivity Tools
Working Knowledge of Incident Management and Problem Management Tools International call taking experience must

Competencies/Skill sets for this job

Unix Systems Microsoft Outlook Unix

Job Posted By

Raviraj Jain
Experience Professional - Lead

About Organisation

Tata Consultancy Services Ltd.